This past week I was hanging with some really great friends in the North Texas area. During our time together while hanging out on the back porch at their house we had a great discussion on “customer service”.
Just a couple of nuggets from that discussion that I think are paramount for us to understand as we think about first impressions through the local church into our communities.
- be easy to find (church contact information should permeate your community)
- be the go to organization in your community (partner with your city, county, state)
- be available to serve the community at a moments notice
- be in the community conversation (you don’t have to lead it, but you need to be in it)
- be the safe place for everyone in your community
- be accessible
- be real about who you are
- be transparent
- be servants
You’ll notice that this “customer service” discussion didn’t have anything to do with persons at your facility. Customer Service starts long before anyone arrives at a location.
Just a couple of nuggets that were good reminders for me.
Hope you find them helpful as well.
Just a Thought!
Really appreciated the insights from the back porch. Customer Service doesn’t just happen, we have to educate, train and inspire the servant attitude.